Brian MacDonald, Senior Manager of Digital Marketing, Hewlett Packard Enterprise
“You’re trying to figure out, who is your audience,” he said. “Are you talking to Sales? Are you talking to R&D?”
It’s important to understand that audience, he continued, to know who they are and what’s important to them.
“One way to do that is to look at their business objectives. … You want to connect your story to those business objectives,” MacDonald said.
He went on to share a scorecard he team uses that aligns priorities with business KPIs.
He first advises marketers to gather any data they can access and that helps build the story around your team and their efforts.
“The numbers are important. They’re interesting, but what am I learning from those numbers? Looking at things over time, looking at correlation between things,” MacDonald said. “From there, take those insights and begin to connect them to those business objectives.”
For MacDonald’s CMO, the key metric he cared about was pipeline, so MacDonald researched how their efforts directly impacted that objective.
“Typically, in any given situation, you want to know the end game. What do I want to get out of this thing? When I walk out of this meeting … what do I want out of it?” he said.
This focus will help you craft the story. For MacDonald, he wanted recognition for his team and further investment.
While movie screenwriters use storyboards, MacDonald turned to infographics to show his team’s story. They were visual and could allow his audience to quickly absorb the information and make a decision.
“What I like to tell people about feedback, what I find most effective, is ask for something very specific. Don’t just say, ‘Hey, give me some feedback on this stuff.’ People won’t take time unless you give them something specific to do,” MacDonald said.
After reaching out to experts for specific advice on areas they know well, you must edit your story. But MacDonald said to only take what is important and supports your story. In the end, it’s your story and you are the one sharing it.
MacDonald focused on three areas in this step:
Anticipate your audience’s questions. Either from previous experience presenting to them or from your research, have an idea of what additional information they might want to know and prepare for it.
Engage your audience. If your manager or other members of the team are present, you can use them to further emphasize a point in your story and demonstrate support from others.
Learn from the presentation and incorporate those insights into developing the “sequel” or next presentation.
After going through the steps, MacDonald shared how this approached played out for him with his CMO. He was able to achieve the following results:
Ecommerce Marketing Chart: Overcoming the biggest barriers to growth
Inbound Marketing: HP turns interns into brand ambassadors with Twitter contest
Ecommerce Marketing: 150% increase in sales from product storytelling and site redesign
Get Better Business Results With a Skillfully Applied Customer-first Marketing Strategy
The customer-first approach of MarketingSherpa’s agency services can help you build the most effective strategy to serve customers and improve results, and then implement it across every customer touchpoint.Get More Info >
Free Marketing Course
Become a Marketer-Philosopher: Create and optimize high-converting webpages (with this free online marketing course)See Course >
Project and Ideas Pitch Template
A free template to help you win approval for your proposed projects and campaignsGet the Template >
Six Quick CTA checklists
These CTA checklists are specifically designed for your team — something practical to hold up against your CTAs to help the time-pressed marketer quickly consider the customer psychology of your “asks” and how you can improve them.Get the Checklists >
Infographic: How to Create a Model of Your Customer’s Mind
You need a repeatable methodology focused on building your organization’s customer wisdom throughout your campaigns and websites. This infographic can get you started.Get the Infographic >
Infographic: 21 Psychological Elements that Power Effective Web Design
To build an effective page from scratch, you need to begin with the psychology of your customer. This infographic can get you started.Get the Infographic >
Receive the latest case studies and data on email, lead gen, and social media along with MarketingSherpa updates and promotions.