July 23, 2013

Marketing Research Chart: What are your peers' top email marketing goals?

SUMMARY: What are you trying to achieve with your email marketing? The short answer is likely to make money. The long answer is …

Well, let's take a look at how your peers answered that question. In this MarketingSherpa Chart of the Week, we explore organizational email marketing goals. Keep reading.
by Daniel Burstein, Director of Editorial Content

As we search for brand-side marketers to speak at MarketingSherpa Email Summit 2014 in Las Vegas, one of the top questions on our mind is — what are marketers trying to achieve with their email marketing?

To answer that question, let's dive into the 2013 Email Marketing Benchmark Report, where we asked marketers …

Q: Which goals does your organization want to achieve through email marketing in the next 12 months? Please select all that apply.

View Chart Online

Click here to see a larger, printable version of this chart

Not surprisingly, "increase sales conversion and/or revenue" was a top choice, chosen by two-thirds of marketers. How does one increase sales?

"Drive additional traffic to our website," also chosen by marketers as an organizational goal for email marketing in the next 12 months.

How do you get more traffic from your email marketing?

"Deliver highly relevant content," which, likewise, 67% of marketers are trying to do.

As you can see, the top three objectives from email marketers, all chosen by 67% of those surveyed, are tightly aligned.

Email marketers have a lot on their plate

If we step back and look at the chart as a whole, we see more than half of marketers chose nine of the 16 options as an organizational goal. This is a significant challenge to email marketing effectiveness.

If we prioritize everything, we prioritize nothing.

My biggest takeaway from this chart is this — if you are seriously looking to optimize your email marketing program over the next 12 months, choose just three or four goals.

As the above example indicates, those three or four goals may be tightly interrelated. We want to increase sales. How will we do that? Drive more traffic to our site. How will we do that? Deliver content that is more relevant.

I'm not suggesting you totally ignore any aspect of email marketing, but I do believe you must choose not to do some things in order to do other things better.

And, once you've optimized, say, your nurturing program to a certain level, feel free to drop that goal in favor of, say, database hygiene.

Just don't do it all at once. Email marketing, like life, is about choices. Hopefully this chart, which shows the email marketing goals of your peers, can help you make those choices.

Related Resources

MarketingSherpa Email Summit 2014 Call for Speakers — Bonus: Enter Email Awards 2014 using the same form

MarketingSherpa Lead Gen Summit 2013, Sept. 30 - Oct. 3, San Fransisco

Email Marketing: The 5 goals of a successful program

Email Marketing: What are the top three steps for effective email marketing?

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