What was the percent change in your e-commerce revenue from 2012 to 2013?
Next
1 of 12
In 2013, what was your gross margin percentage?
Next
2 of 12
Back
In 2013, what was your ROI on marketing spending?
Next
3 of 12
Back
Was your number of orders during 2013 rising, steady or falling?
Rising
Steady
Falling
Next
4 of 12
Back
How often do you make changes to your website based on customer feedback?
Frequently
Sometimes
Never
Next
5 of 12
Back
If a customer adds your most popular product to their cart, how many steps does it take to complete the checkout process?
Next
6 of 12
Back
How does your company compare to its competitors in product guarantees?
Above Average
Similar
Worse Than Average
Next
7 of 12
Back
Has your company used any of the following methods to gauge its reputation among prospective customers? (select all that apply)
Next
8 of 12
Back
How does your products' value compare to your competitors?
Above Average
Similar
Worse Than Average
Next
9 of 12
Back
How does your company's speed of delivery compare to your competitors?
Faster
Similar
Slower
Next
10 of 12
Back
What is your company's percent market share?
Next
11 of 12
Back
What is the trend in your cost of customer acquisition?
Rising
Steady
Falling
Get Score
12 of 12
Back