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Dec 28, 2010

New Chart: What marketers are really trying to achieve with email

SUMMARY: Are you curious as to how your 2011 email goals compare with fellow marketers? More than 1,100 marketers were asked to identify the level of importance for a group of email objectives ranging from "engaging social media audiences" to "increasing sales revenue." See how they responded in this week's chart.
by Jeff Rice, Research Analyst

The importance of email marketing objectives

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A few years ago, increasing sales revenue wasn’t the most important objective for email marketing; it was the most significant challenge. Many marketers have long since overcome this challenge to quantify email ROI. Today, 78% rate the use of email to "increase sales revenue" as very important.

Email isn’t limited to top line objectives. The objective rated as very important second most often is improving customer relations/retention. Email is the preferred communications channel for customers and prospects who wish to be kept informed.

MarketingSherpa’s research also discovered organizations marketing through business channels are about 50% more likely to rate "increasing lead generation" very important than are organizations marketing directly to consumers.

On the other hand, organizations marketing to consumers, whether directly or through business partners, are more likely to consider "building brand awareness" and "increasing Web site traffic" very important.

For additional research data and insights about email marketing, download and read the free Executive Summary from the MarketingSherpa 2011 Email Marketing Benchmark Report.

Useful links related to this chart

Subscribe to the complimentary MarketingSherpa Email Marketing newsletter

MarketingSherpa 2011 Email Marketing Benchmark Report

Members Library -- Email Tests: 100% to 400% improvement for website relaunch announcement

Chart: Top tracked email trends

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