Curiosity has driven success in every discipline imaginable from science to sports to cooking.
But this attribute is especially necessary for us marketers.
After all, our job is based on helping other people – strangers – see value in what our companies and clients offer. If we are not curious about these other people, how can we possibly succeed?
To help you improve your curiosity in your potential customers, read on for examples from Discover Long Island, a law firm marketing agency, and a content website.
This article was originally published in the MarketingSherpa email newsletter.
“I have no special talents. I am only passionately curious,” Albert Einstein said.
The heart and soul of marketing is communicating with other people. Which is why an eager desire to learn about others’ concerns and interests is a key attribute of the successful marketer, as we discuss in our latest podcast excerpt:
To help spark your curiosity about the people your brand serves, in this article we bring you three stories.
First, the Discover Long Island team’s curiosity led them to launch two new social media accounts. Then, a solopreneur’s curiosity leads to a new podcast that helps build his agency’s email list. And finally, fulfilling unmet needs helps a new website get to page 1 of a Google SERP (search engine results page).
During the height of the COVID-19 pandemic when people all over the globe were sheltering in place, Discover Long Island decided to join what has become a national pastime of creating and sharing TikTok videos.
The team believed it would be a great way to reach an engaged audience and promote the destination marketing and leadership organization’s partners during a time when the travel and tourism industry was devastated by COVID-19 and advertising and marketing budgets were suspended. The organization knew it had to be creative in how it was promoting the region’s destinations, so it decided to launch two separate TikTok accounts: one that faced consumers (@LongIslandNewYork) and another that focused on B2B promotion (@DiscoverLongIsland). The team’s goal was to make this destination marketing organization (DMO) the ultimate influencer.
Creative Sample #1: Discover Long Island video on Tik Tok
When these accounts first launched, the organization was unsure of how successful they would be. “However, due to our strategy, Discover Long Island has grown a tremendous following (74,200 followers on Long Island New York and over 6,200 on Discover Long Island), was named the winner of U.S. Travel Association’s 2021 ESTO Award for Best Social Media Campaign, and we now consider the platform to be an integral part of our marketing strategy,” said Kristen Reynolds, President and CEO, Discover Long Island.
How the DMO uses the app has also evolved. In the beginning, its biggest priority was developing a marketing plan that would lead to high engagement. Now that the team has established a loyal following, the spotlight has shifted towards utilizing the app for paid promotion.
“Because TikTok allows us to highlight all the aspects of what we love about our destination as well as shine a spotlight on our small businesses, our partners have reported an increase in their own social following as well as an increase in their businesses after the release of one of our posts,” Reynolds said.
This additional exposure comes at a time when small businesses are still recovering from the impact of the pandemic, so the team’s curiosity not only helped achieve a marketing result, but it also impacted the lives of small business owners and employees across the region.
In 2020, Brendan Kelso of Legalsites was considering a new content marketing strategy. The law graduate from the University of Newcastle wanted to share his expertise and attract new work.
“There’s a lot of mistrust in this industry. It’s understandable. Too many people are doing the wrong thing. So, I wanted to find a way to break down those walls,” said Kelso, Founder, Legalsites.
Kelso was curious about podcasting and video and decided to create the Better Law Firm Marketing podcast.
Creative Sample #2: Webpage for Australian law firm marketing agency’s podcast
At first, it was an audio and video podcast. “I uploaded to podcast platforms and YouTube,” he said.
But the video format was too-time consuming. So, he stuck with the audio format after a few episodes.
Since launching in 2020, the podcast has helped build rapport with prospects, generated new clients and created many other opportunities.
The podcast helped build his email list. “I promote a free PDF download on every podcast,” Kelso said. Since starting, the list has grown by more than 1,000 subscribers. This might not sound like much, but it is a very niche audience.
“Better Law Firm Marketing is the #1-ranked legal marketing podcast on Apple Podcasts, has been featured on the popular blog ‘Feedspot,’ reaches over 70 countries and has over 50 episodes,” Kelso said.
When I asked Kelso why he thought the podcast strategy was effective for his agency, he cited these reasons:
Thinking of starting a podcast for your brand? Kelso advises you try making a few episodes before buying fancy equipment. He also says you don’t need to spend a lot of money on production – just get a decent microphone and get started.
He does offer one production tip though. “Compress your audio. This means the audio will be a consistent volume. Sometimes you’ll speak soft, sometimes you’ll speak loud. Compression flattens the dynamic range. It will make it easier for people to listen in gyms, the car, and other noisy environments. Most audio programs have compression (e.g., GarageBand).”
Bowling had long been a hobby for Kris Grey, but it wasn't until late last year that he started to find time to get back into it after a long hiatus. To shortcut his learning, he scoured the internet for tools to help improve his game.
He discovered a lack of tools and most content that he did find was behind a paywall. So, he built his own website and began putting in the time to research topics by talking to experienced bowlers and local pro shops.
A particular topic he found from his research that wasn’t discussed online was bowling ball surface maintenance. As bowling balls get used, their surface changes. To maintain the desired ball reaction on the lanes, bowlers need to scuff or polish the ball back to the desired surface grit.
Grey wrote an article with a decent amount of detail describing this process and what kind of results different surface treatments provided.
“BOOM! My article landed on page 1 of Google within its first month of life,” said Grey, CEO, Friendly Bowler. The article consistently brings in around 200 to 300 visitors every month.
Become a Master at Creating and Optimizing High-Converting Webpages – This conversion rate optimization course is fully underwritten by MECLABS Institute, with no monetary cost to participants
3 Case Studies for Marketers: The specific questions businesses asked to get results
Get Better Business Results With a Skillfully Applied Customer-first Marketing Strategy
The customer-first approach of MarketingSherpa’s agency services can help you build the most effective strategy to serve customers and improve results, and then implement it across every customer touchpoint.Get More Info >
Marketer Vs Machine
Marketer Vs Machine: We need to train the marketer to train the machine.Watch Now >
Free Marketing Course
Become a Marketer-Philosopher: Create and optimize high-converting webpages (with this free online marketing course)See Course >
Project and Ideas Pitch Template
A free template to help you win approval for your proposed projects and campaignsGet the Template >
Six Quick CTA checklists
These CTA checklists are specifically designed for your team — something practical to hold up against your CTAs to help the time-pressed marketer quickly consider the customer psychology of your “asks” and how you can improve them.Get the Checklists >
Infographic: How to Create a Model of Your Customer’s Mind
You need a repeatable methodology focused on building your organization’s customer wisdom throughout your campaigns and websites. This infographic can get you started.Get the Infographic >
Infographic: 21 Psychological Elements that Power Effective Web Design
To build an effective page from scratch, you need to begin with the psychology of your customer. This infographic can get you started.Get the Infographic >
Receive the latest case studies and data on email, lead gen, and social media along with MarketingSherpa updates and promotions.