by Jen Doyle, Senior Research Manager

Marketing Research Chart: Evaluating marketing ROI

Q. Please indicate how effective the following metrics are in helping your organization evaluate marketing ROI



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In order to continually improve, organizations need to conduct a regular analysis of their marketing programs to identify problems and opportunities. They need to analyze the performance of lead generation campaigns, including inbound and outbound tactics.

In this analysis, an organization should consider a number of metrics and aim to tie marketing activities to revenue generation. Analyzing based on one or two metrics alone can be misleading.

Overall, closing percentage and cost-per-acquisition are rated as the most effective metrics in helping B2B organizations evaluate marketing ROI. In order to make key decisions on the effectiveness of various marketing tactics, some combination of all metrics included in this chart must be considered, as no more than 17% of organizations indicated that any one metric was ineffective.

For additional research data and insights about B2B marketing, download and read the free excerpt from the MarketingSherpa 2011 B2B Marketing Advanced Practices Handbook.

Useful links related to this chart

Members Library -- B2B Marketing: The FUEL methodology outlined

Members Library -- New Chart: Achieving High ROI from Second-Tier Tactics

B2B Marketing: The 7 most important stages in the teleprospecting funnel

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