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Sep 05, 2002
Blog Post

CRMGuru changes its newsletter name to

SUMMARY: No summary available.
Excellent! Today just as I was complaining to one of our reporters on the phone that the term "CRM" has been so over-used, abused and confused that it's basically meaningless, Bob Thompson who heads up emailed everyone saying he's changing the name of his newsletter (which more than 100,000 business execs get) to "CustomerThink" because in the end that's what really matters.

It may be a made up word, but as far as I'm concerned it's my word for the day.

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