by Jeff Rice, Research AnalystTactics used by organizations to improve relevancyClick here to see a larger, printable version of this chart
Triggered email ranks as the most effective email tactic to increase relevancy; however, this tactic is not the one most implemented. Today, harried marketers choose to not invest time into pre-planning a triggered email campaign.
Instead, email marketers find it more efficient and customer-centric to segment email based on actions taken by customers, or to allow subscribers to specify their email preferences.
Executing a high-level segmented email campaign based on behavior requires a number of elements, including proper data mining and targeted content. Larger organizations are well-suited to perform these tasks with their functional specialists and typically larger staffs.
The consumer channel (B2C), which relies on email more for directly increasing sales, is more likely than the business channel (B2B) to implement the most effective relevancy tactics -- triggered emails and segmented emails based on behavior. Almost 60% of B2C marketers surveyed use those relevancy tactics.
Finally, as you would expect, the companies in the strategic phase are more likely to use behavior segmentation and triggered email tactics than those in the trial phase. These corporations have created a repeatable process to create, analyze and continuously improve these types of campaigns.
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from the MarketingSherpa 2011 Email Marketing Benchmark Report
.Useful links related to this chart
Members Library -- Email Marketing: Triggered content for on-site searchersWebinar Replay: Top Email Tactics to Improve Relevancy & DeliverabilitySubscribe to the complimentary MarketingSherpa Email Marketing and Chart of the Week newslettersMarketingSherpa 2011 Email Marketing Benchmark Report