By Anne Holland, President
If you've read more than a few articles (or heard speeches) about what lifts email campaign response rates, you've probably noticed they all boil down to the same word: relevancy.
Now, it's all very well for experts to proclaim, "Be more relevant," from the podium. But how do you actually put relevancy into action?
I was just blown away by a real-life example based on data from our own programs and wanted to...
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