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SUMMARY: Over the past 10 years, website optimization has matured from measuring softer metrics, such as brand awareness, to tracking core processes like conversion. More advanced strategists now employ sophisticated tactics, including measuring customer behavior and finding conversion funnel leaks.
We wanted to learn more about the priorities marketers have for their optimization strategies, so we asked them to rate the most popular website optimization goals, based upon their current priorities. See the results in this week’s chart. |

Click here to see a larger, printable version of this chart
Improving conversion rates is always going to be a marketer's ultimate goal in website optimization, so it's no shock to see that response leading the way. I am surprised, however, to see that only 64% of the marketers polled considered "learning about customer behavior and motivations" to be very important. In today's environment, a dynamic, tailored customer experience is paramount to marketing success, and the best way to build such an experience is to identify each customer's preferences through data analysis. As a key source of big data, your website is an excellent place to harvest information that helps create interactions wherein customers feel that they know a brand and the brand knows them. I think we'll see the "very important" response to this question increase over time as more marketers realize this.