SUMMARY: Ever tried to use the search box on an ecommerce site to find a particular product or service? Did you actually find what you were looking for easily? Or did you get either no result, or so many results that weeding through them was a real pain?
According to Forrester, 93% of ecommerce executives interviewed said their sites either didn't offer site search or were using software that failed basic tasks. Yet, a recent Jupiter MediaMetrix report stated, "80% of online users will abandon a site if the search function doesn't work well." So, how can you make your site's search...