Cool link if you're interested in how the Internet's affected customer relations and expectations. CEO Express just released the results of a survey of 1,000 CEOs with fascinating results to questions such as how is the Internet affecting customers' savvyness about pricing? One scary result, about 10% of CEOs said they "were not sure" if customer loyalty is important for their business. If more CEOs came from a marketing background that answer would have been a 100% "Darn Yes!"
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