By Anne Holland, President

Think you've got a tough job? I'd like to introduce you to a personal hero of mine -- Carl Hutzler.

For almost eight years he's been director of AntiSpam Operations for AOL. He's been unfailingly pleasant and helpful to the hordes of upset and demanding people constantly barraging his department with questions.

-- AOL users who want less junk email
-- Other ISPs who want zero junk sent "from" AOL users
-- ISPs seeking to copy AOL's anti-junk practices
-- Permission-based emailers fretting about filters
-- Reporters covering all of the above

Last Friday (April 1st) Carl moved to a new job in AOL's Host Mail Development team. He explains, "This is the side of the house that does the design and engineering of our email system and includes the developers who make the magic happen (on the server side)."

Given that Google's Gmail just upped the ante in the fierce competition for masses of email accounts by doubling account storage space, Carl's new job will be anything but a vacation on easy street.

Please join me in wishing him best. His hard work over the past eight years has touched all our lives even though you probably never heard of him. Carl deserves a round of applause.